01 14-day refund window
You can request a full refund within 14 days of your first payment for A.C.E PLUS or A.C.E PREMIUM, and within 14 days of buying a cosmetic item, for any reason. If you live in the EU or UK, this also covers your statutory 14-day right of withdrawal.
02 Renewals
Monthly renewals can be refunded within 14 days of the renewal payment if you have not used the paid features in that period. You can cancel at any time to stop the next renewal; you keep access until the end of the paid period.
03 Cases we always refund
Duplicate charges, charges after you cancelled, a purchase that was never delivered to your account, and a paid feature or event we discontinue before you could use it.
04 How to request a refund
Use the receipt email from Paddle (paddle.net) or Manage subscription on your account page, or contact ace.platform.official@gmail.com with your order number. Approved refunds go back to the original payment method, normally within 5 to 10 business days. A refunded cosmetic or plan is removed from your account.
05 Chargebacks and fraud
Please contact us before disputing a charge with your bank. We may refuse refunds that show clear abuse (for example repeatedly buying and refunding), and accounts involved in payment fraud may be restricted.
06 Your statutory rights
This policy does not limit any rights you have under the consumer law of your country.